Terms of Service

You must be 18 or older and competent to contract under the Indian Contract Act, 1872.

Asking about someone else. You may ask about the chart of a family member or another person. If you do, you confirm you have their consent — or, where that person is under 18, that you are their parent or lawful guardian. You are responsible for the details you submit about anyone other than yourself. If that person, or their guardian, asks us to remove their details, we will.

It is guidance. We compute your chart from the birth date, time and place you give us, and give you a reading based on traditional Tamil and Vedic astrological method. Astrology is a matter of tradition and belief and is not capable of scientific verification.

Nothing is guaranteed. We make no promise about any prediction, timing window or outcome — in marriage, childbirth, health, work, money, property, litigation or travel. Where a reading names a period or a direction, that is our reading of your chart, not an assurance of what will happen.

It is not professional advice. Nothing here is medical, psychological, legal, financial, investment or tax advice. Do not delay treatment, stop medication, drop a case, or commit money on the strength of a reading. If your question touches health, keep your doctors. If it touches law or money, take proper advice.

We do not sell remedies. We do not offer, recommend for a fee, or take any commission on any parihaaram, pooja, gemstone, yantra or ritual, and we do not represent anything as a cure, treatment or prevention for any illness.

We do not manufacture fear. We will not engineer a warning in order to sell you something. Where a period is difficult, we say so plainly and say why.

How answers are produced. Your chart, the planetary positions and the running dasa period are computed by our own engine from an ephemeris. The judgement is drawn from interpretive rules prepared under the guidance of our astrologer. The final wording is produced with the help of an automated language system, and automated wording can contain errors. We name the part of your chart an answer came from precisely so you can have it checked by anyone you trust.

Your decisions are your own. What you do after reading an answer is your decision, taken at your own discretion.

Register with a mobile number or email address and keep your credentials to yourself. You are responsible for what happens on your account. Tell us at [email protected] if you think someone else has access.

Accuracy matters. A reading is only as good as the birth details behind it. We do not verify them, and we are not responsible for a reading that is wrong because the birth time or place we were given was wrong or approximate. If you realise the details were wrong, tell us — see the Refund Policy.

Do not impersonate anyone, use another person's account, or sell or transfer yours.

Messages we send you. While your account is open we send service messages — sign-in codes, purchase confirmations, invoices, security alerts and changes to these terms. These are part of running the account and cannot be switched off separately.

Separately, and only if you agree to it, we may contact you by SMS, WhatsApp, email, push notification or phone about new features and offers on Nallaneram and about other apps published by Appspire Labs Private Limited. That is a separate choice, we never bundle it into signing up or into a purchase, declining it costs you nothing, and you can withdraw at any time from settings or by replying STOP. See the Privacy Policy for the detail.

Your first question is free. After that you buy a pack of credits. Credits are held by kind, and one credit pays for one item of that kind — a question credit covers a question and its follow-ups.

Other services. Reports and match readings are built but not on sale yet. When they open, their prices will be published here and on the pricing page before anything can be bought — the table below lists only what is on sale today.

No subscription. Nothing renews. We will not charge you again unless you choose to buy again, and we do not set up any standing instruction or mandate on your card or account.

Credits do not expire. They stay in your account for as long as the account is open. They have no value outside the Service, cannot be transferred to another user, and are not refundable except in the cases set out in the Refund Policy.

Prices are in Indian Rupees (INR) and are inclusive of GST. The price shown is the amount charged — no tax or fee is added at checkout. A tax invoice showing the GST component is issued under the Central Goods and Services Tax Act, 2017.

Payment is collected by our payment service provider. We never receive or store your full card number, CVV, UPI PIN or net-banking credentials.

Changes to price never affect credits you have already bought: we do not charge you the difference, and if a credit is ever refunded in money it is refunded at the price you paid for it. The price that applies to any purchase is the one displayed in the Service when you confirm it. If a price or pack size is displayed wrongly because of a technical error, we may cancel that transaction and refund it in full, after telling you.

What you buy is delivered inside the Service — an answer appears in your thread, usually within seconds. Whatever the kind, if it fails to generate the credit is not consumed; and if a credit is consumed without what you bought arriving, tell us and we will restore it.

Refunds, unused credits, double charges and deficient answers are dealt with in the Refund Policy, which forms part of these terms. Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019.

Do not use the Service to:

1. 1.seek information about another person without their consent, or for stalking, surveillance, harassment or coercion;
2. 2.ask for predictions about the death or misfortune of an identified third person;
3. 3.post or request material that is obscene, defamatory, hateful or otherwise unlawful;
4. 4.further any offence, including cheating, extortion or blackmail;
5. 5.scrape, crawl, reverse engineer, or attempt to extract our source code, computation logic, interpretive rules or prompts, or access the Service by automated means;
6. 6.introduce malicious code or attempt unauthorised access to our systems;
7. 7.resell, republish or commercially exploit any answer, or use the Service to provide astrological services to third parties, without our written permission; or
8. 8.use any output to train, fine-tune, benchmark or build any machine learning model or competing service.

No employee or contractor of ours will ask you to pay outside the Service, ask for your password or an OTP, or ask for money to perform a pooja or supply a stone. If anyone does, do not pay, and tell us at [[email protected]](mailto:[email protected]). We are not responsible for money you pay to any person outside the Service.

The Service — its software, computation engine, interpretive rules, report layouts, designs, written text and the Nallaneram brand — belongs to Appspire Labs Private Limited. Copyright in it is ours under the Copyright Act, 1957.

We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service and the answers you buy, for your own personal and non-commercial purposes.

What you submit stays yours. You keep ownership of your birth details, questions and threads. You give us a licence to store and process them only so far as is needed to run the Service for you, keep it secure, and comply with the law. That licence ends when the content is deleted, subject to the retention periods in the Privacy Policy.

We do not train third-party models on your data. We may use aggregated or de-identified information to improve accuracy and performance; it will not identify you.

The Service is provided as it stands and as available. We do not promise uninterrupted or error-free operation, and may suspend it for maintenance, upgrade or security. If we stop offering the Service, we refund unused credits.

Nothing here limits our liability for fraud, for death or personal injury caused by our negligence, or for anything that cannot lawfully be limited. Your statutory rights as a consumer are unaffected.

Subject to that, we are not liable for indirect or consequential loss, or for lost profits, revenue, business, opportunity or savings, or for any decision you took or did not take after reading an answer.

Subject to that, our total liability in connection with the Service will not exceed the amount you actually paid us in the twelve months before the event giving rise to the claim. This limit does not apply to a refund owed under the Refund Policy for an answer that was not delivered or was deficient.

You will indemnify us against any claim arising from your breach of these terms or of the law, from details you submitted about another person without a lawful basis, or from your infringement of a third party's rights. This does not apply to anything caused by our own breach or negligence.

You may close your account at any time from settings or by writing to us.

We may suspend or close your account, on notice, if you breach these terms materially. We may act without prior notice where it is necessary to stop fraud, protect other users or our systems, or comply with the law — and will tell you as soon as we reasonably can and hear your response.

If we close your account for a material breach by you, unused credits are forfeited. Closing an account otherwise — including closing it yourself — does not entitle you to a refund of unused credits. The Refund Policy sets out the cases where we do refund.

Clauses 3, 10, 12, 13, 15 and 16 survive closure.

Write to us at [email protected].

We acknowledge every complaint within 48 hours and aim to resolve it within 7 working days, and in any case within one month.

If you are not satisfied, you may complain to the National Consumer Helpline on 1915 or through consumerhelpline.gov.in.

These terms are governed by the laws of India.

Subject to the next paragraph, the courts having jurisdiction where our registered office is situated have exclusive jurisdiction over any dispute arising out of or in connection with these terms, and both parties submit to those courts.

This does not affect your right as a consumer to bring proceedings before a consumer dispute redressal commission having jurisdiction under Section 34 of the Consumer Protection Act, 2019, including the commission where you ordinarily reside or work.

Changes. We may amend these terms. For a material change we will give you at least 15 days' notice by email or in the app. Continuing to use the Service after that date means you accept it. If you do not accept a material change, tell us before it takes effect and we will refund your unused credits — an exception to the rule that credits are not refundable, because the change is ours, not yours.

Events outside our control. We are not liable for delay or failure caused by anything beyond our reasonable control, including flood, fire, epidemic, civil unrest, strike, or failure of power, telecommunications, a payment gateway or a cloud provider.

Assignment. You may not transfer your rights under these terms. We may transfer ours to a group company or to a buyer of the business, on notice to you.

Severability. If any clause is held invalid, it is cut back to the minimum needed or severed, and the rest stands.

Waiver. Not enforcing a right straight away does not waive it.

Whole agreement. These terms, the Privacy Policy and the Refund Policy are the whole agreement between us about the Service.

Language. A Tamil version may be provided for convenience. If the two differ, the English version prevails.

Notices. We write to the email or mobile number on your account. Write to us at [email protected].