Refund Policy

Credits are not refundable once bought. Deciding not to use the Service, or changing your mind about a pack, is not a ground for a refund.

Two things sit against that, and both are deliberate. Your first question is free, so you can judge the answers before you pay for any. And credits never expire — whatever you buy stays in your account for as long as the account is open, so an unused credit is waiting for you rather than lost.

This clause is about a change of mind. It does not touch the cases where the fault is ours: an answer that never arrived or was deficient (Clause 3), a double or failed charge (Clause 4), or our withdrawing the Service (Clause 6). Nothing here limits your rights under the Consumer Protection Act, 2019.

Everything we deliver is computed and written for your chart alone, so once it has reached you the credit is used. We do not refund it simply because you disagree with the reading, or because the outcome was not what you hoped for. Astrology is guidance, and we do not promise outcomes.

We will refund or restore the credit in each of these cases:

What you paid for never arrived, or arrived broken — blank, truncated, in the wrong language, or unreadable. Tell us within 7 days. We re-run it, or refund it.

We computed the chart wrongly. If the lagna, the planetary positions or the running dasa are wrong for the birth details you gave us, that is our error, not a difference of opinion. Tell us within 30 days with the details you entered. We correct it and refund the credit.

It did not address what you asked. If the reply is off-topic or plainly does not respond to what you asked, we re-run it free or restore the credit.

You gave us the wrong birth details. Not our error, but we will still re-run the reading once, free, on the corrected details. Just tell us what changed.

You were charged but no credits appeared. Send the payment reference. We add the credits, or refund in full.

If you were charged twice for the same purchase, or charged for a transaction that failed, send us the payment reference and the extra amount is refunded in full. You do not need to give a reason. If your bank or UPI provider has already reversed it, we will confirm that instead.

The first question is free and involves no payment, so there is nothing to refund. If it fails to generate, it is not consumed — you still have it.

If we stop offering the Service, every unused credit is refunded — at the price you paid for it, not at whatever the price happens to be on the day we close. If the price of a question has risen or fallen since you bought, that does not change what your unused credits are worth: a price change never reaches backwards into a credit you already own.

If you have bought more than one pack at different prices, the credits you have already used are counted against your earliest purchase first, so the ones left over are valued at the most recent price you paid.

Credits that cost you nothing — your free first question, or anything we added as a goodwill gesture — are refunded as nothing, because there is no amount to give back.

This is the rule wherever this policy refunds a credit in money rather than restoring it to your account.

Write to [email protected] with:

• the email or mobile number on your account,
• the payment reference or order number, and
• what went wrong.

We acknowledge every request within 48 hours. We give you our decision, with reasons, within 7 working days, and in every case within one month.

Approved refunds go back to the original payment method and are usually credited within 5 to 7 working days of approval, depending on your bank or UPI provider. We give you the refund reference so you can trace it.

Write to [email protected] and ask for it to be escalated.

You may also complain to the National Consumer Helpline on 1915, through consumerhelpline.gov.in, or to the consumer dispute redressal commission having jurisdiction under Section 34 of the Consumer Protection Act, 2019 — including the commission where you ordinarily reside or work.